FAQ

Our products can be ordered from our website or from our showroom on Thomas Masaryk Street, no. 1, Bucharest, with an appointment in advance.
We accept online payments. After you complete your order details, you will be redirected to EuPlatsc.ro, a secured online payment solution developed by EuroPayment Services. EuPlătesc.ro is a secure solution for online transactions due to their advanced anti-fraud solutions, their „Verified by Visa” (VISA) and “MasterCard SecureCode” (MasterCard) systems and SSL (Secure Socket Layer) security certificates.
Once your order has been completed, you will receive a confirmation email containing your order number and purchase details.
You can sign in to your Iutta account to check your order status. Alternatively you can reach out to us at +4 0721 874 886.

You can return Iutta products in a maximum of 14 days of receipt. To start the process, please complete the return form. Check Return & Refunds for more details.

Start a return

Production can take up to 10 working days and, additionally, an extra 3-4 working days can be added for handling and delivery but this can be influenced by our stocks. If the product is in stock, it can be delivered in 2-4 working days.

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Monday – Friday, 14:00 – 17:00

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