Terms & Conditions


This site,www.iutta.com, is the official Iutta website for online shopping .

The access and use of www.iutta.com, of all information, services and products available through this site, therein are regulated by the following Terms & Conditions and by the Security of Information. Any use of www.iutta.com, visiting the site  and / or placing an order, means that you agree to accept the Terms and Conditions and Security of Information mentioned below. So, please read them carefully.

This Terms & Conditions can be updated and modified based on internal policies or legal regulations without any previously notice, so, we kindly advise you to periodically check these pages and take notice of all the changes.

Thus, the following terms stand for:

Buyer – individual/legal person or other entity that issues an Order.

Seller – IUTTA company

Goods – any product, including documents and services listed in the Order, to be supplied by the Seller to the Buyer.

Order – an electronic document that comes as a form of communication between the buyer and seller, in which the seller agrees to deliver the Goods and the Buyer agrees to receive these goods and make their payment.

Contract – a Command confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright and rights in the nature of copyright, database rights, design rights, model rights, patents, trademarks and registration of domain names for any of the foregoing.

Website – www.iutta.com and their subdomains.



By launching an electronic or a telephone order on the websites mentioned above, the Buyer agrees with the form of communication (e-mail) through which the seller conducts its operations. The order will be composed of the following documents:

  1. The order (together with clear indications on the data delivery and billing) and its specific conditions.
  2. Terms and conditions

If the Seller confirms the order, this implies full acceptance of the terms of the Order. The Order acceptance by the Seller shall be considered completed when there is confirmation (e-mail) from the Seller to the Buyer, without requiring a receipt from him. The seller will not take any unconfirmed orders as an actual contract. Order Confirmation is done electronically (e-mail). The product prices are valid 3 working days from the order registration date. Terms and conditions of sale will underpin the concluded contract.



  1. The Seller will use its professional and technical knowledge to achieve the result stated in the Order and will deliver goods that meet the requirements and specifications expressed in the Order;
  2. The information available on the Seller’s website is indicative only and may be changed by the Seller without further notice. The product descriptions may be incomplete, but the seller strives to provide the most relevant information for the product to be used within the parameters for which it was purchased. 



The User/Buyer understands intellectual property and will not disclose to third parties or make public any of the information received from the Seller.

All designs, graphics and design elements that appear on the site, the site name and graphic marks are trademarks owned by Iutta and cannot be downloaded, copied or used without the written consent of the owner.

All content elements such as descriptions, drawings, graphics and design elements that appear on the site, including but not limited to logos, commercial symbols, images, dynamic images, text and/or multimedia content presented on site are the exclusive property of Iutta, all rights being reserved directly or indirectly through artistic/publishing licenses.

The User/Buyer is not allowed to copy, distribute, publish, transfer to third parties, amend and/or otherwise alter, use, link to, expose, includ any content item above in any other context than the original intended by Iutta, includ any content item outside the Site, remove the signs that signify the copyright of Iutta on content elements and participation in the transfer, sale, distribe these materials through reproducing, modifying or displaying content items. This can only be done with express written consent of Iutta.



Information of any kind provided by the Buyer to the Seller, shall remain the property of the Seller. They can be used only to fulfil the contract/order and may be disclosed only with the written consent of the Seller.

No method of disclosure to third parties will be made by the Purchaser on the order without prior written consent of the Seller. Iutta’s messages are transmitted through specialized partners and agreed by Iutta in order to assure privacy and information security.

By submitting information or materials on this website, you offer unrestricted and irrevocable access to the Seller to it: the right to use, reproduce, display, modify, transmit and distribute those materials or information. Through this you also agree that the seller can freely use in their own interest these ideas, concepts, know-how or techniques that you send via the Sitewww.iutta.com.

By subscribing to Iutta’s database, Buyers give their express consent within the legislation to be contacted by third parties, partners of Iutta: marketing service providers, other service providers; or government agencies when specific legislation so provides; other companies that can develop joint programs, etc.



Price, payment method and payment term are specified in the Order. The Seller shall provide the Buyer with an invoice for the goods delivered and the Buyer is obliged to provide all the necessary information for the invoice, according to the law.

Any offers, discounts and promotions only apply to the price of the product, excluding the delivery rate of the courier company or other fees that may apply to the final product sold by the Seller, if included in the price displayed on the site.

The Seller may modify the approach, policy and content offers, discounts and promotions without prior notice.

For a correct communication related the invoice of the Order, the Buyer’s obligations are to update whenever appropriate the account data and the documents related to each order or existing account.

By submitting the Order, the Buyer agrees to receive invoices electronically via email to the address specified in the e-mail account. 



The Seller is obliged to send goods and services in the system of door-to-door delivery to the Purchaser.

The vendor can no longer be held accountable for the risks and responsibilities associated with the goods sold when giving them to the internal courier company or the Seller with whom the Buyer collaborates.

The Seller will ensure proper packaging of goods and services and ensure transmission of documents.

The Seller cannot be hold responsible for damages of any kind that any buyer or third party may suffer as a result of the fulfilment by the Seller of any of its obligations under the Order and for damage, in particular for loss products, arising from use of the Goods after delivery. The seller will be liable if the sub-contractors and/or its partners involved in the execution of any Order does not fulfil any of its contractual obligations.

The Seller does not assume responsibility for the product descriptions on this site. The images displayed on site are by way of example and the delivered products may differ from the images and descriptions displayed on this website in any way due to changing characteristics and design without prior notice by the manufacturers. The Seller reserves the right to supplement and amend any information on the site without notice.

The Seller does not guarantee stock availability of the products displayed and therefore will not have the right to partially or fully deliver some control where certain products no longer appear in the current supply or are not available.

Where prices or other products details were wrong displayed, including because they were incorrectly entered into the database, the Seller shall allocate the right to cancel delivery of the product and to notify the customer in the shortest time about the error occurred if the delivery was not made yet.

The Seller is not liable for the damage caused by a malfunction of the site and to those resulting from the impossibility to access certain links on the Website.

The maximum amount of the Seller’s financial obligations to any customer in case of failure or improper delivery is the financial amount received by the Seller from the client.

The products sold on this site are for personal use and resale is prohibited under the Tax Code. 



Iutta’s products are available to be dispatched through courier internationally.

Iutta’s story is full of hidden meanings that we embed in each of our products. Individually made and carefully crafted in our ateliers, Iutta products need time therefore the production time can take up to 15 working days. 

In addition, the delivery takes between 6 to 10 working days, depending on the specified location. On holidays and sales, the delivery time can be extended. 

If the package cannot be delivered (the recipient does not respond, your specified address is wrong etc.), you will be contacted by the courier. If they cannot contact the recipient, the courier’s parcels remain in the area three days and after that they will be returning to Sender.

We are not responsible for shipment delay, loss, destruction, damage, non-delivery or delivery of a wrong shipment or parts that are generated when the following situations/circumstances occur beyond our control, but not limited to:

– Roadblocks (falling trees, rocks, collisions in the chain), subsidence of land near the road;

– Fall of bridges, mountain tunnels block, unauthorized strikes, regional spontaneous riots, bad weather;

– Natural causes: earthquakes, disasters, storms, tornadoes, natural fires, floods, rivers spill etc.

– Human causes: the state of war, state of siege, forced nationalization (transition to state ownership), revolutions, popular uprisings etc.

– Breach of orders to suppliers and others.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. 



Territory in which the program applies

IUTTA Membership Program applies to every territory that it delivers to, for products ordered from www.iutta.com .

Duration of the program

The IUTTA Membership Program is available for an indefinite period of time, starting with the 15th of November 2016. IUTTA reserves the right to discontinue the Membership Program at any time, given that the customers are announced regarding this decision on the http://www.iutta.com/terms-and-conditions page.


Any individual who is at least 16 years old may be part of the IUTTA Membership Program, if they acquired products worth a minimum of 500 £.

IUTTA will not share with any third parties any of the personal information that participants within the program provide.

The way it works

Membership Cards are automatically generated and will be sent to their owners through a delivery service.

If you are eligible for a superior level of Membership, the advancement will be generated automatically, after a monthly review.

Every cardholder has an afferent discount, according to the level they are part of. Therefore: Iutta Silver Members have a 5% discount, Iutta Gold Members have a 10% discount and Iutta Platinum Members have a 15% discount. These discounts are available indefinitely, not limited in number of uses and are cumulative with other offers and discounts.

Iutta Membership Cards are nominal and non-transmissible. In order to use the discount you are given, you must insert the unique discount code that you have on the back of the card at the end of your order, on www.iutta.com .



Acceptance will be made when goods are in accordance with the technical characteristics specified in the Order. If the buyer discovers that the delivered products do not conform to the technical specifications, the Seller shall provide the proper products. Also, for products sold and delivered by Iutta, the buyer benefits from a return of products within 14 days.



The Ownership of the Goods shall be transferred upon delivery, after the Buyer is paid in the location indicated in the order (the delivery means – a signature of receipt on the way bill provided by the courier or a receipt tax bill signed for deliveries made by the Seller’s personnel). In case of delivery by courier, the Buyer is not authorized by the Seller to open the packages before signing for delivery. This can only be done after signing for delivery and paying its equivalent value. 



If you have received a product from IUTTA and you are not satisfied with it, you can return it for a refund or exchange for the price paid at the time of purchase within 14 days of delivery according to your legal Consumer Contracts Regulations 2013 (CCR).

The following apply:

The products must be returned in the original packaging, with the invoice attached. Returned products must be new, without any sign of use, without any faults occurred as a result of wear / tear / damage. We will not accept the products in other terms and therefore send them back to the customer.

We do not accept returns or exchange of custom-made items.

Products acquired with discounts cannot be changed, returned or replaced with other products.

Each item purchased can be exchanged once.

Returned products must be accompanied by the Return Form with complete information as requested.

Gift purchases ordered from this website, when presented with a gift receipt included with the packing slip, may be exchanged for credit only, for the price paid, within 14 days of purchase.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must cover the cost of the return shipment, as our free online returns process does not apply to orders cancelled under the CCR, unless they are the result of a manufacturer or shipping error.

Gifting charges are non-refundable. If you are returning an item that was shipped to you as a gift with a gift packing slip, then it can only be exchanged for another product. The order cannot be refunded

You are responsible for your item until we receive it, so we recommend that you use a trusted recorded delivery service. 

Exchanged items will only be dispatched once returned goods have undergone quality checks. Exchanges are subject to product availability at the time of return. 

We will offer a refund on an unworn and undamaged item within 28 days of return.



All personal information you supply to us will be treated in accordance with Data Protection Act. The nature of this site means that we will obtain, use and disclose (together “Use”) certain information about you (“Data”). This statement sets out the principles governing our Use of Data on this Site. By registering to use the Site you agree to this Use. 

The purpose of data collection is to inform users/buyers on their account status on  www.iutta.com, to inform users/customers on the progress and status of orders, evaluating products and services, business, promote products and services, marketing, advertising, media, administrative, development, market research, statistics, tracking and monitoring of sales and consumer behaviour.

By filling in your information in the form of account creation and/or Command you declare unconditional acceptance of your data statement to be included in the database of Iutta and you agree expressly and unequivocally that all such personal data to be stored, used and processed unlimited and/or temporarily by Iutta, affiliates and their collaborators for the development and/or Iutta surveys by affiliates and their employees activities such as, but not limited to, business, promote products and services, marketing, advertising, media, administrative, development, research market statistics, tracking and monitoring of sales and consumer behaviour. Also, you consent expressly and unequivocally that such personal data can be transferred (assigned) to Iutta  by both its affiliates and other / other entities in the country or abroad. By reading these Terms and Conditions you acknowledge that you are guaranteed the rights provided by law, namely the right to information, access to data, the right of intervention, the right to object, the right not to be subjected to an individual decision. Also, you have the right to object to the processing of your personal data and to request their total or partial deletion. Based on a written, dated and signed request sent to Iutta’s address: customercare@iutta.com, you can exercise freely the following rights:

– Once a year, to confirm that your personal data are processed or not;

– To intervene on the data transmitted;

– To oppose to data processing for legitimate reasons relating to their particular situation;

– Request deletion of data, unless required by law.

The www.iutta.com website can notify users/customers on current offers by weekly newsletter and may send postcards or other special messages.  www.iutta.com does not promote spam. Any user/client that has explicitly provided his email address on the website  www.iutta.com can choose to delete it from our database.

The information you provide will be used for the purpose they were initially provided: to administer, support and evaluate our services and to prevent breaches of security, the law or our contract terms. Also, Iutta can provide your personal data to other companies that are in partnerships with, but only under a confidentiality agreement from them, which guarantees that the data is kept secure and that the provision of information statement is required by law, as follows: providers of marketing services, courier services, payment/banking, telemarketing or other services, other companies with which we can develop joint programs on the market offering our products and services, insurers.

We endeavour to take all reasonable steps to protect your personal Data including the use of encryption technology, but cannot guarantee the security of any Data you disclose online. You accept the inherent security implications of being and transacting online over the Internet and will not hold us responsible for any breach of security unless we have been negligent or in wilful default.

Your personal information may be provided by the Prosecutor’s Office, Police, courts and other authorities of the state, under and within the law and as a result of requests expressly stated.



Neither party shall be liable for failure to perform its contractual obligations if such failure was due to a force majeure event. Force majeure is unforeseeable, beyond the parties and cannot be avoided. 

Special terms:

We are aiming to ensure that the colours displayed in our online shop are the actual colours of the final product. However, these might be influenced by your personal computer monitor and the range of shades available so there might be a discrepancy between the digital and the printed version of your order.

Discounts are not transferrable and can not be exchanged for cash, they are valid only in their user personal account. 

Discounts can not be cumulated with other discounts and promotions. 

Iutta Gift Card can be used up to 3 months from its acquisition date. 

Iutta Gift Card can be used only by the recipient. 

Iutta Gift Card can be used only once and it cannot be returned or exchanged a refund. 

Iutta Gift Card  cannot be acquired using discount codes. 

If the order’s value is smaller than Gift Card’s value, the amount with minus is not refundable and is not saved for future orders. 

Orders for bespoke goods cannot be cancelled or changed [once work has started on them].

For bespoke goods, we are not responsible for customer generated mistakes, errors
or defects including spelling, typographical or grammar errors. To prevent these errors from happening, please review your order carefully before submitting.



Cookies are small text files stored on your device by a web browser (e.g Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site you consent to cookies being used in accordance with our policy. For more information on cookies, visit the official ICO website at www.ico.gov.ukwww.aboutcookies.co.uk or www.whatarecookies.com

What do cookies do?

Cookies perform many different tasks within our website; however their key role is to remember your preferences so we can give you an improved service. If you’ve ever placed items in your basket, had to leave our site and returned later to find the items still in your basket, this is an example of one of our cookies in action. Cookies also ensure that any adverts you see online will be more relevant to your interests.

How do cookies help when you visit our site?

Cookies allow us to treat you as an individual; using knowledge gained from your previous visits and preferences we can tailor our site so that it is more personal to you, allows you greater interactivity and is easier to use.

Why are we telling you this?

Recent legislation means EU law now requires website operators to ask for permission before using certain kinds of cookies. To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible shopping experience, we are giving you a detailed outline of the cookies we use and their unique role in your shopping experience.

Can I disable cookies from you website?

It is possible to stop your browser accepting cookies from particular websites. However, disabling cookies from our site will mean you lose a lot of functionality, which will have a detrimental impact on your shopping experience and mean that you only have limited access to personalised areas of the site. Without access to the information on these cookies it is difficult for us to analyse the performance of our site. This is essential for us to continually improve our service.

Cookies are an essential part of how our site works and you will need to have cookies enabled to place an order. If you don’t wish to enable cookies, you’ll only be able to browse the site.

How to check cookies are enabled for PC

Internet Explorer

Click ‘Tools’ in the menu bar at the top of your browser and select ‘Internet Options’
Click the ‘Privacy’ tab and set the slider to medium to allow cookies

Google Chrome

Click on ‘Tools’ in the menu bar at the top of your browser and select ‘Options’ 
Click the ‘Under the Hood’ tab, in the ‘Privacy’ section select the ‘Content settings’ button 
Now select ‘Allow local data to be set’

Mozilla Firefox

Click on ‘Tools’ in the menu bar at the top of your browser and select ‘Options’ 
Select the ‘Privacy’ Icon and click ‘Cookies’
Select ‘Allow sites to set cookies’


Click on the Cog icon at the top of your browser and select ‘Preferences’
Click on ‘Security’; check the ‘Block third-party and advertising cookies’ box 
Click ‘Save’

How to check cookies are enabled for Macs


Click ‘Safari’ at the top of your browser and select ‘Preferences’
Select ‘Security’ and ‘Accept Cookies’
Select ‘Only from site you navigate to’

Mozilla Firefox

Click ‘Firefox’ button at top of browser and select ‘Privacy’ panel
Select ‘Firefox will’ and select ‘Use custom settings for history’
Check ‘Accept cookies from sites and ‘Accept third-party cookies’
Select Keep until ‘they expire’ and click ‘OK’

Internet Explorer

Click ‘Explorer’ at the top of your browser and select ‘Preferences’
Scroll down to ‘Cookies’ and select ‘Never Ask’


Select ‘Menu’ from top of browser and click ‘Settings’
Select ‘Quick Preferences’ and click ‘Enable Cookies’